Delivery & Returns Information
Free Standard Delivery. If your item is in stock please allow around 5-7 working days for delivery, but please call us if you are in a real rush and we'll try to get it to you sooner! For bulking purchase allow 30-45 days for production and delivery.
International shipping allow 7-15working days for delivery. If your country is not available for delivery contact us please.
We hope that you are happy with your purchase, however if you need to return your tent you have 14 days to do so. If 14 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible your item must be unused and in the same condition as you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to confirm delivery and notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Unfortunately, we can’t accept returns of Gift Cards or sale items.
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, send us an email at firstname.lastname@example.org and we will provide a courier service to collect the item (charges applicable).
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.
Please contact us to return your product. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please be aware that returning large items can be very costly.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.